Frequently Asked Questions

Why does my piano go out of tune?

Contrary to what many people think, pianos go out of tune due to changes in temperature and humidity, not through playing – unless you’re practising 8 hours a day everyday!

How often should I have my piano tuned?

We recommend having your piano tuned twice a year and at a minimum, once a year. If your piano is getting constant and heavy use everyday, it may be possible that your piano would need tuning four times a year, as well as extra maintenance to keep the piano in shape.

What is piano regulation?

Regulation is the adjustment of the piano’s action to ensure a smooth and even touch throughout the keyboard.

What is voicing?

Voicing is the manipulation of a piano’s hammers to even out a piano’s overall tone. It can also be carried out to brighten or soften the character of a piano’s tone depending on the environment that it’s sitting in. Voicing can often address common complaints such as a ‘piano sounding tinny’, ‘too harsh’ or ‘too muffled’.

How Old is My Piano?

The year of manufacture of well-known brand name pianos can often be calculated from its serial number. On an upright piano it is usually printed on the frame or soundboard around the top close to the top lid. On a grand piano it is usually printed on the soundboard underneath the strings or on the frame near the tuning pins. It is usually between a 4 and 6 digit number.

If you email with your pianos serial number and make, we will try to look up the year for you. Failing that, photographs of the piano both inside and out will enable us to hazard a guess.

Is My Piano Worth Restoring?

Not all pianos are worthy of restoration; many lesser-known makes/models are not sturdy enough or of adequate quality to justify the investment. If you have a high quality piano such as Steinway, Blüthner, Bechstein, Bösendorfer, Richard Lipp & Sohn, Feurich, August Förster, and Rönisch then restoration would certainly be advisable and usually a worthy investment.

It is not always worth doing a major restoration on a piano that was not of a high quality to begin with, however even a lesser piano may be revived by tuning and repairs to extend its life until a better instrument can be found.

Should I Buy a New Piano?

Restored Pianos:

  • Have a superior tone compared to most modern pianos
  • Mostly were hand-made
  • Have more elegant cabinets, more beautiful veneers – sometimes with intricate engravings
  • They hold their value better than new pianos
  • are NOT made with chip-board or ‘MDF’ board, nor do they have any plastic components
  • Many have real Ivory key-tops
  • Were built by craftsmen using solid, seasoned wood to a high standard and thus have a life expectancy of 80-100 years before the need for restoration

New Pianos:

  • The majority are mass-produced in assembly-line style factories.
    In order to keep manufacturing costs down, the quality of parts used varies, kilns are used to artificially ‘season’ wooden parts and even soundboards can be made out of multi-laminated wood
  • Cabinets are usually quite plain and lack character.
  • They lose their value quicker, compared to traditional pianos.